Dr. Andrew MacDonald

Professor, Columbia University

Course Name: 
How to Harness AI for Elevated Customer Experience and Sustainable Growth
Topics to be covered: 
  • Learn AI fundamentals from Dr. Andrew MacDonald for solving real-world problems, including customer experience.
  • Gain knowledge about AI applications in different business departments, such as sales and marketing, for growth and sustainability.
  • Understand customer preferences and behaviors from Dr. MacDonald through AI-driven data processing and analytics.
  • Explore how AI can offer personalization in customer service by providing recommendations, offers, and interactions based on customer profiles.
  • Master AI tools, such as virtual assistants and chatbots, to provide 24/7 customer support and improved response time.
  • Use Dr. Andrew MacDonald's expertise to understand how to predict client demands and identify trends using AI for sustainable growth.

Dr. Andrew MacDonald has been a successful founder, director, consultant, and professor for over 26 years. He has been the founder and managing director of his boutique, innovation, and design thinking executive consulting and education firm - Mieza Consulting, for the last 20 years. 

He is an active visiting professor in many renowned and top business schools, including Columbia Business School, University of Adelaide, and Duke Corporate Education, teaching digital leadership, innovation and disruption, design thinking, customer experience, and global banking programs.

Dr. Andrew MacDonald has been a visiting professor for the last 13 years and an academic director (on contract) for over six years with Emeritus. He is also a founder of Artisan Ai and was a director for the International Center for Financial Services in Australia for three years.

Associated Universities

Emeritus | Columbia Business School | Duke Corporate Education | University of Adelaide | Kaplan Business School

Associated Organizations

Mieza Consulting | Artisan Ai | International Center for Financial Services | Adelaide Venue Management Corporation | Potatoes SA | Contango Income Generator Limited | National Australia Bank | Ernst and Young


  • Dr. Andrew MacDonald has helped businesses achieve sustainable and meaningful growth through innovation and customer experience in the past 20 years.
  • Dr. MacDonald has been teaching customized executive education programs to numerous clients, such as HSBC and Raymond (India), Elm and Samba Bank (Saudi Arabia), and Mashreq Bank (Dubai).
  • He has facilitated webinars, seminars, workshops and tailored keynote speeches on design thinking, innovation, and customer experience to many business leaders and companies.
  • Dr. MacDonald has published - Why Should Anyone Bank with You? for London Business School, providing insights on global best practices in relationship banking.